Frequently Asked Questions

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Is your service free of charge?

Our service is completely free of charge and the prices you find in Caramoon are cheaper than other companies due to the agency discounts we apply and there is no price increase.

How do we protect your data?

Please read our Privacy policy to get more information about how we save your data.

Can I purchase the policy completely online?

Indeed, we offer you the possibility of contracting the policy yourself and choosing the payment method that best suits you.

Can I contract by phone?

You can request the call from Monday to Friday from 09:00 to 20:30 if you prefer to make the comparison by phone or need help in the process. You will find different contact options at the bottom of the page or during the comparison processes.

How long does it take to send the policy?

You will receive the policy within 48 hours by e-mail.

What kind of Health Insurance is required to for the Spanish Embassy to accept it?

According to the regulations of the Spanish Embassy, Health Insurance should not include a co-payment and waiting period. When comparing all health insurance, you can filter them according to the criteria of the Embassy of Spain.

Can the policy be canceled?

Only in case of a visa rejection letter and if you have added the insurance cancellation clause.

How can I become a business partner?

By sending an e-mail to info@spainseguros.com under the heading “Business Partnership“.

If you still have further questions, please contact us and we will try to resolve them.